Customer service and support:
If you have any questions regarding our online store or general inquiries about waggiwear, please visit our “say hello” page and send us a message. You may also contact us at 816.810.7757.
Shipping information:
All orders are shipped via Priority Mail through the United States Postal Service.
Payment options:
We accept Visa, MasterCard, American Express and Discover. You can pay securely through PayPal with any credit or debit card and do not need to have a PayPal account to do so.
Sales tax:
All applicable taxes have been included in the price.
Sizing information and instructions:
We have made it easy for you to determine which collar size is the best fit for your dog. Just go to the “measuring” page and we will be happy to help you out.
Caring for your waggiwear:
We recommend that you place your collar or leash in a mesh garment bag to protect your washer’s tub and the product hardware and wash in cold water. DO NOT USE BLEACH. You can also place them on the top rack of your dishwasher and wash on normal setting. Air-drying is best. Because we pre-wash all of our fabrics, there is no worry of your waggiwear shrinking.
Return policy:
We strive to make a product that you and your dog will go waggi over, but if for any reason you are not happy, you may return the product within 30 days of purchase for a full refund or exchange. All items must be in their original and unused condition. We are not responsible for exchanged or returned items lost or damaged in the mail.
Please note that our designs have limited availability and size exchanges may not always be possible. In those instances we will offer you an item of equal value or a complete refund of your purchase.
Please return product with a note explaining the reason for your return or exchange along with your name, shipping address, phone number, and email address and mail to:
Waggiwear LLC
c/o Linda Brown
6740 W. 52nd Place, #3B
Mission, KS. 66202
You can also contact us at Linda@waggiwear.com or call 816.810.7757 for more information.
Privacy policy:
No worries. We do not, for any reason, sell or share your information with outside sources. Any information we collect from you is used to process orders and provide the best customer service we can. Your information is 100% secure.
Limitation of liability:
Waggiwear prides itself on attention to detail and understands the importance of safety and durability when it comes to our products. However, we cannot be responsible for any excessive pulling, chewing, or scratching of our products by your dog. As a responsible pet owner, you should periodically check for any signs of wear and determine the suitability of our product for your individual situation. Please be a good pup owner and only use waggiwear in the manner it was intended.
